Contact us
Questions about an order, an install, or a refund — here is how to reach us.
Email us
Best for order problems — include your order number and we can look it up.
[email protected]Quickest for a short question or if you are already travelling.
+60 11-3755 1355We answer from 9am to 9pm Malaysia time (GMT+8), seven days a week, and usually within a few hours. Messages sent overnight are answered the next morning.
Installing an eSIM, choosing between daily and fixed plans, and refunds are all covered in the FAQ — it may be faster than waiting for a reply. Read the FAQ